Política de Cancelación
CANCELLATION POLICY DURING THE TIME OF COVID-19
In case your academic program is cancelled because of Covid-19 or travelling is being temporarily restricted by the time of the beginning of your rental contract, so you cannot arrive at the city you rented your room in, you have the possibility to cancel your contract and you will receive a full refund of your deposit.
In case you had already been housed in your Aluni flat, and classes happened to be temporarily suspended due to Covid-2019, you can choose between one of these options: either continue living in the flat during the eventual confinement (as most of students did in spring 2020) or either cancel your contract, compensating your landlord only with the deposit. If that is your case, it is understood that you are leaving your room completely free and clean, you give back the keys, and it will be immediately available for someone else that needs it. (In this case, make sure you take all your personal belongings with you. In case our cleaning service finds something left behind, we will directly throw it away.)
REGULAR CANCELLATION POLICY (in time of covid-19 the previous conditions have priority)
If these two conditions exist simultaneously: 1º Your reservation is cancelled within 24 hours after payment, and 2º Between the date of payment and the date of arrival there are at least three days, the full amount will be refunded.
If the reservation is cancelled more than 60 days before arrival, the student will get a full refund of your deposit, but not the reservation fee.
If the reservation is cancelled less than 60 days before arrival, neither the deposit nor the reservation fee will be refunded, unless the student finds another person to rent the room in his place for, at least, an equal period of time. In that case, the full amount of the deposit will be refunded, but not the same with the reservation fee.
If the reservation is cancelled less than 30 days before arrival, and the date of arrival is in October, November, February or March, there is an additional penalty of one month's rent
In case you want to cancel the reservation, you must write to firstname.lastname@example.org